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Help Center

FAQ & Troubleshooting

FAQ & Troubleshooting

Audio & Video

Can I use my phone or tablet to do the Live Discussion?

My institution has blocked me from logging in using my institutional email address.

How do I complete the verification requirements for accessing the catalog?

Instructors - Functionality and Features

Does the AI provide a grade for my students?

If a student did poorly do they have a way to redo the experience?

Is the experience deadline based on my time zone, or the time zone in which each student is located?

How do I add my TA/Assistant? Can my TA send students an invitation link?

What is the best way to distribute the student invitation link?

When should I set the assignment deadline for my students?

Can I run the student session during class time?

Can I create groups for my students?

How do I change a student's group?

How do I change the assignment start date, deadline, or grouping settings?

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Students - Functionality and Features

What if my library is empty?

What if I accidentally close my browser/leave the session?

What if there is a glitch with my audio? Will my rating suffer?

How do I change groups?

How do I reschedule my session?

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Students - Experience & Discussions

How will students know when to end their discussions?

Do students need to complete pre-work before the discussion?

Does the AI review anything typed into the chat on the platform?

Does the chat count toward participation?

What if my group can't find a time to meet, or my group members don't show up for our session? What should I do next?

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About Breakout Learning

What is Breakout Learning?